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INDEX LIST

 

 

TERMS & CONDITIONS​

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- WHO ARE WE?

- CHANGES TO THE TERMS

- ACCOUNT

- CONTENT

- LINKS TO OTHER WEBSITES

- USE & ACCEPTABLE CONDUCT

- INFRINGEMENT CLAIMS

- DISCLAIMER OF LIABILITY

- INDEMNIFICATION 

- CLAIMS FOR COMPENSATION IN RELATION TO EVENTS

- PRIVACY & SECURITY

- YOUR PERSONAL INFORMATION

- TERMINATION

- PURCHASE OF PRODUCTS OR SERVICES 

- INVALIDY & WAIVER 

- FORCE MAJEURE, COMPLICATIONS & DELAY

- TRANSFER

- DELAY IN ENFORCEMENT 

- GOVERNING LAW

- CONTACT 

PRIVACY POLICY 

- WHO ARE WE?

- WHAT IS THIS PRIVACY POLICY FOR

- THE PERSONAL DATA WE COLLECT 

- AUTOMATICALLY COLLECTED PERSONAL DATA 

- HOW WE USE YOUR PERSONAL DATA

- DISCLOSURE OF YOUR INFORMATION

- PAYMENT INFORMATION

- PERSONAL DATA TRANSFERS

- SECURITY

- PERSONAL DATA RETENTION

- YOUR PERSONAL DATA PROTECTION RIGHTS 

- CHANGES TO OUR PRIVACY POLICY

- CONTACT

COOKIE POLICY

- WHAT IS IN A COOKIE 

- WHAT TO DO IF YOU DONT WANT COOKIES TO BE SET

- THE SORT OF COOKIES WE USE MAY INCLUDE: 

- CHANGES

- CONTACT US 

TERMS & CONDITIONS

1. WHO ARE WE ?

This website is operated by House of Helverskov SP, a company registered in Denmark.

 

These Website Terms of Use (together with the additional terms set forth herein, the "Terms") set forth the terms and conditions that apply to and govern your, the user, member or customer's ("you" or "your" being interpreted accordingly) access to and use of the website (the "Site") and applications designed for download and use on mobile, tablet, smart watch and other personal devices, and all Content (as defined herein) incorporated into and presented through such websites and applications (collectively, the "Site") made available by House of Helverskov SP, ("House of Helverskov", "we", "us" and "our" being interpreted accordingly).

 

By using the Site and the features and services made available through the Site, you acknowledge that you have read, understood and accepted these Terms and expressly agree that they constitute a binding contract between you and House of Helverskov.  The Site is not intended for children under the age of 18 and they are not authorized to use the digital properties. We strongly encourage all parents and guardians to monitor their children's use of the internet. If you use the digital properties, you confirm that you are at least 18 years old.

2. CHANGES TO THE TERMS

These terms may change at any time as we continue to develop our business, the Site or parts thereof. This may occur if we add new services or features to our business, the Site or parts thereof, if there are changes in applicable relevant legislation, or if we make an internal assessment based on experience regarding customer experience or efficiency. If we make such changes, the revised terms will be updated and posted here and such updates will be effective immediately upon posting here on the Site. Your continued use of the Site constitutes your acceptance of such changes and agreement to be bound by the modified terms, and therefore we recommend that you review these terms periodically when you access or use our Site. 

 

These Terms were last updated: 4. November 2023

 

To the maximum extent permitted by law, you may not link to or attempt to extract data from this Site or re-use any part of this Site or content for any commercial purpose or use our trade marks (including logo) in a way that suggests that you or your business has any endorsement by or affiliation with us without our prior written permission.

3. ACCOUNT

You can browse the Site without registering for an account. An account will only become possible, necessary and generally required (an agreement with the specific customer who does not wish to be registered via the Site and who, for example, wishes to register for events via email may be possible) when the visitor is accepted as a paying member of our Private Members Club "House of Helverskov".

You will be asked to register for an account to use certain features of your subscription. Your account username may not contain the name of another person with the intent to impersonate that person or be offensive, vulgar or obscene. Your account username and password are personal to you and we require to be able to recognize your identity through username. The username will, among other things, be the name used on our guest lists for our events, and therefore it is important that there is no confusion regarding the identity of our members.  You are responsible for the confidentiality and use of your username and password and for all activities (including purchases) carried out through your account. You may not transfer or sell access to your account. We will not be liable for any damages related to the disclosure of your username or password or the use of your username or password by others.

 

You may not use another user's account without that user's permission. If this permission occurs, the activity of an accepted other visitor who uses a registered user on the Site must act as a substitute for the member - and this access cannot be seen as a genuine membership for the "other" non-registered temporary user. Therefore, it is not permitted to pass on your membership in any form; including moving address to another person's address and that another person acts as a deputy for events.

You will immediately notify us in writing if you discover any unauthorized use of your account or any other account-related breach of security. We may require you to change your username and/or password if we believe that your account is no longer secure, or if we receive a complaint that your username infringes the rights of others. You will have no ownership of your account or username. Notwithstanding anything to the contrary in these Terms, we reserve the right to refuse the creation of, suspend access to, or terminate any account, or to remove or modify any content, features, functionalities, and/or services available to account holders at any time after sole discretion and without prior notice or liability to you.

4. CONTENT 

Your use of the Site and its content, including, without limitation, all text, data, logos, graphics, photographs, images, animations, software, apps, forms, videos, music and other audio/visual material to which you have access ( “Content” ”) is subject to these Terms. Any content that you access on the Site is either owned by us (or third parties that license such content to us) and is made available only for your own personal use on the condition that you may not republish, post, transmit, edit, adapt, syndicate or distribute content without our prior written permission. All the above precautions that apply regarding "access to" and "use" of our Site (including "content") also basically apply to our physical magazines. However, changes to the terms for the specific physical material will be clearly stated in the respective magazines, if relevant.

 

The names 'House of Helverskov', 'Helverskov', 'Helverskov Home', and other company names, surnames and logos displayed on the Site may be trademarks belonging to us or other companies in "House of Helverskov" ("Trademarks") .

 

To the maximum extent legally permitted, you may not link to or seek to extract data from the Site or reuse any part of the Site or content for commercial purposes or use our trademarks in a way that suggests that you or your company has any endorsement by or association with us or other companies that we (House of Helverskov) work with, or in any other way, without our prior written permission (at our sole discretion). No act of downloading or copying from or in any other way using any part of the Site (including the Magazine and all Digital Content), even with our permission, will transfer any title, interest or right in or to the Digital Property or Content to you. House of Helverskov hereby expressly reserves all rights not expressly granted in and to the Site, the magazine and other underlying content.

5. LINKS TO OTHER WEBSITES

This Site (including our physical magazines) may link/refer to third party websites/brands/companies from time to time. These links (including “references”) are provided for your convenience only. We do not control third party websites and are not responsible for their contents or how they operate. Where this Site includes any links to third party websites, this does not imply any endorsement by us of the goods, services or materials made available on such websites. You acknowledge that (to the maximum extent legally permitted and unless we state otherwise) we shall not be liable in respect of your use of those third party websites or any purchase you make through them.

HOUSE OF HELVERSKOV WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE ARISING OUT OF OR IN CONNECTION WITH YOUR ACCESS TO, OR RELIANCE ON ANY THIRD-PARTY SITES.

6. USE AND ACCEPTABLE CONDUCT 

You must only use this Site for legal purposes in accordance with these Terms and are prohibited from using our Site to engage in any fraudulent activity or in a manner that (in our reasonable opinion) is liable to damage our business or harm other users. Your use of our Site is subject to our membership rules and other policies or guidelines that we may communicate to you from time to time.

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You also undertake that any personal data and other information you may provide to us when registering or signing up to any services on this Site is complete, accurate and up to date. In relation to any material you submit to us or post on this Site, you undertake to us that either you own this material or have the necessary rights, clearances and or approvals you need to submit or post such material.

 

You agree to compensate us in relation to any third party legal actions or claims that are made against us and for any associated losses, damages or expenses (including any legal expenses) that we suffer as a result of you breaching your obligations or undertakings in this Section (4).

 

Subject to your compliance with these Terms, we grant you the limited, non-exclusive, non-transferable and revocable right to access and use our Site (including our physical magazine) solely for your personal and non-commercial use. However, we do not grant you any right to, and you hereby agree not to:

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  • ​Use the Site (including the Magazine) or any part thereof for any commercial use or for the benefit of any other person or entity, including without limitation by selling, renting, leasing, assigning, transferring, hosting or otherwise commercially exploiting any part of the Site (including physical parts, such as magazine or our Lacuna boxes) thereof;

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  • Copy, stream, reproduce, duplicate, archive, store (other than standard browser caching), download, publish, modify, create derivative works of, reverse engineer, translate or distribute any part of the Site, content or physical parts of our trademark and services, or part thereof in any way, except as expressly permitted in these Terms, or as otherwise clearly reflected by the features and functions of the relevant parts of our brand (the Site, Content, physical parts of our trademark and services).

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  • Remove, alter, bypass, avoid or circumvent any copyright, trademark or other proprietary notices, digital rights management mechanisms or other content protection measures included in or associated with the Site or any Content (including Physical Content).

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  • Use any software robots, spiders, crawlers, or similar data mining, gathering or extraction tools or methods, whether automated, programmed or manual, including without limitation to access, acquire, copy, monitor or make submissions through any portion of the Site (including any content, digital or physical).

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  • Knowingly or intentionally take any other action that may impose an unreasonable burden or strain on our brand/trademark (including; the Site, digital and physical content) or its servers and infrastructure. Any unauthorized use by you, or otherwise under your account or on your computer or personal device, of the Site (including digital and physical content), any part thereof, will immediately terminate the limited rights granted to you under these Terms , and such termination will be without prejudice to other rights or remedy we may have under applicable law or in equity.

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You agree that you will comply with all applicable laws, rules and regulations, and that you will not: Use our Site (including digital and physical content) or any other portion hereof (that clearly associates with our brand/trademark) for any unlawful purpose; Impersonate any person or entity, whether actual or fictitious, including any employee or representative of our company; Submit (a) any content or information that is unlawful, fraudulent, libellous, defamatory, or otherwise objectionable, or infringes our or any third party’s intellectual property or other rights; (b) any non-public information about companies without authorization; or © any advertisements, solicitations, chain letters, pyramid schemes, surveys, contests, investment opportunities or other unsolicited commercial communication; Submit, or provide links to, any postings containing material that could be considered harmful, obscene, pornographic, sexually explicit, indecent, lewd, violent, abusive, profane, insulting, threatening, harassing, hateful or otherwise objectionable, includes the image or likeness of individuals under 18 years of age, or contains any personal contact information or other personal information identifying any third party; Submit, or provide links to, any postings containing material that harasses, victimizes, degrades, or intimidates an individual or group of individuals on the basis of religion, race, ethnicity, sexual orientation, gender, age, or disability; Harvest or collect information about the Sites users/ members/employees.

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7. INFRINGEMENT CLAIMS

Under the Digital Millennium Copyright Act of 1998 and the Copyright, Designs and Patents Act 1988 (the “Copyright Acts”) if you believe in good faith that any content on the Site (including digital and physical content) infringes your copyright, you may send us a notice requesting that the content be removed. The notice must include: (a) your (or your agent’s) physical or electronic signature; (b) identification of the copyrighted work on our Site (incl. content) that is claimed to have been infringed (or a representative list if multiple copyrighted works are included in one notification); © identification of the content that is claimed to be infringing or the subject of infringing activity, including information reasonably sufficient to allow us to locate the content on the Site/in our content; (d) your name, address, telephone number and email address (if available); (e) a statement that you have a good faith belief that use of the content in the manner complained of is not authorized by you or your agent or the law; and (f) a statement that the information in the notification is accurate and, under penalty of perjury, that you or your agent is authorized to act on behalf of the copyright owner. If you believe in good faith that a notice of copyright infringement has been wrongly filed against you, you may send us a counter-notice. You may read more information about the Copyright Acts at https://www.retsinformation.dk/eli/lta/2014/1144 

 

Notices and counter-notices should be sent to contact@houseofhelverskov.com. There can be penalties for false claims under the Copyright Acts. We suggest that you consult your legal advisor before filing a notice or counter-notice. It is our policy to terminate, in appropriate circumstances, the access rights to the Digital Properties of repeat infringers.

8. DISCLAIMER OF LIABILITY

Nothing in these Terms shall exclude or limit our liability for fraud or for death or personal injury resulting from our negligence (or the negligence of our employees or agents) or where applicable law does not permit us to restrict or exclude particular obligations or liabilities.

 

While we endeavour to provide the best digital experience we can, including without limitation by offering accurate and current Content, we cannot and do not guarantee that the Site or any portion thereof will always be fully-functional, current or accurate. Subject to the above paragraph we do not accept any liability for damage to any computer or device that you use to access this Site or in relation to any loss of data when you use this Site. In addition, we cannot guarantee that any Content you access or download is free from viruses, worms or other malware, and you should check that you have suitable, up-to-date virus or malware protection on your computer or device.

 

While we will correct any errors on this Site that come to our attention as soon as we reasonably can, we do not undertake or warrant that this Site or the Content will be completely free from bugs or errors or that this Site will be available on an uninterrupted basis. You accept that access to this Site (or certain features) may be interrupted or suspended without notice in the case of IT system issues or where we need to undertake maintenance or due to other reasons beyond our reasonable control.

 

We do not make any representation and exclude all warranties, terms or conditions (whether express or implied by law or otherwise) in respect of the Site or its Content, including, without limitation, any decision you take on the basis of information provided through this Site, except that nothing in these Terms shall exclude or restrict your statutory rights or other rights that cannot be excluded or restricted under applicable law. Except as set out above, we will not be liable for (1) any indirect, consequential or special loss or damage; or (2) any lost revenue, profits or other economic loss (whether direct or indirect), however arising from your use of this Site.

 

You agree that, to the maximum extent permitted by applicable law, your sole and exclusive remedy for any problems or dissatisfaction with this Site is to stop using and, where applicable, uninstall/abolish the Site (hereby any content, digital or physical, associated or directly combined with our Site/brand/trademark, as well as any downloaded features or functions.)

9. INDEMNIFICATION 

You agree to defend, indemnify, hold us harmless from and against any and all claims, liabilities, losses, damages, costs and expenses (including but not limited to reasonable attorneys' fees) arising out of or in connection with: (1) your access to and/or use of the Site (including digital and physical content) or part thereof; (2) your failure to comply with these Terms or any applicable law, rule or regulation; (3) your infringement, misappropriation or violation of any part of the Site, content associated with our trademark/business or content or of any third party's intellectual property rights; or (4) any activity that occurs by or through your account, whether by you or another person accessing or using your account, with or without authorization. We will use reasonable efforts to notify you of any claim, action or proceeding subject to the foregoing paragraph once we becomes aware of it, but any failure to notify you will not limit your indemnification obligations unless you can determine actual damages resulting from such failure. We reserve the right, at your expense, to assume the exclusive defense and control of any claim, action or proceeding for which you are required to indemnify, and you agree to cooperate with our defense of those claims. You may not settle any claim, action or proceeding for which you are obligated to indemnify without our prior written consent.

10. CLAIMS FOR COMPENSATION IN RELATION TO EVENTS

We disclaim any kind of intermediary role when holding events (including all kinds of gatherings organized by House of Helverskov), where both members of all levels, as well as guests who are not registered members, but who participate for other reasons (however, this reason must be an internal (at House of Helverskov) decided reason, thereby invitation) is subject to these terms. When using the term "intermediary role" the following is meant: House of Helverskov acts as an organizer (including price negotiator, administrator and other underlying roles) at these events, but does not assume any of the customer's/participant's general responsibility for participation in parties, stays in hotels , activities (such as a sporting event or art exhibition) or the like. This means that in any situation where a member/guest (or a group of guests/members) has to make a replacement of any imaginable form (e.g. a broken plate at a hotel, an injured horse at Polo), this is a case between the individual/group and the company/organization claiming compensation. These preceding rules also apply in reverse; if a company/organization in any way deprives, violates, or in any other way causes harm to some of our guests/members, it is the third-party company/organization's responsibility - and not House of Helverskov's. Thus, all compensation cases that may occur in relation/association to or on the basis of events of any kind are an enterprise/case that must be dealt with between the two directly involved parties (House of Helverskov not included).

 

These rules confirmed, the responsibility and obligation that lies with the individual/guest/member will be transferred to House of Helverskov as a company (if it is a violation/injury/loss or similar of any kind, or conversely a compensation claim demanded from an organization/ company or similar) if it is an individual with employment or co-ownership/partnership in House of Helverskov as a company.

11. PRIVACY & SECURITY

How we collect and process your personal data and safeguard your privacy is governed by our Privacy Policy (see below) and which forms part of these Terms. We also have a Cookie Policy (see below) that governs use of cookies and other tracking technologies which may be used on our Site.

12. YOUR PERSONAL INFORMATION

We will use the personal information you provide to us, in accordance with our Privacy Policy (see below)

13. TERMINATION

You may terminate these Terms at any time by ceasing to access and use our Site (including all digital and physical content (our magazine, Lacuna boxes and all tangible items associated with our brand)) and, where applicable, uninstall the digital features. Please note, however, that if you subsequently decide to resume accessing (including resuming membership) and using any parts of the Site (including the same elements as above), you will again be bound by the terms in force at that time. We may terminate these Terms, in whole or in part, at any time and without prior notice or liability to you, for any reason. However, even after these Terms have been terminated, any provision which by its nature is intended to survive, will survive that termination.

14. PURCHASE OF PRODUCTS & SERVICES

If you elect to purchase any products or services which we offer to you through this Site this may be subject to new and/or additional terms and conditions which will be notified to you at the time.

 

This applies to goods sent to you (e.g. via our Lacuna boxes, our Signet Items, or other physical goods we offer our members) which have been paid for through the membership. Here, complaint options and return options may depend on the individual product, or the individual brands that have been collaborated with. This will be notified, if relevant, in connection with the shipment. We will always try to negotiate the best options for our members, however these options (e.g. returns) may vary from brand to brand, as they are each subject to different policies.

15. INVALIDY & WAIVER 

If any of these Terms is found by a court or a regulator to be invalid or unenforceable the other provisions shall continue to apply to the maximum extent legally permitted. No waiver of any of these Terms shall be effective unless made in writing by us and a waiver (or non-enforcement) shall not be construed as a waiver of any subsequent breach.

16. FORCE MAJEURE, COMPLICATIONS & DELAYS

House of Helverskov will not be responsible and will not pay any compensation where we are prevented or delayed from performing our obligations due to an event beyond our reasonable control, including but not limited to flood, earthquake, mechanical breakdown, IT failure, fire, adverse weather conditions, acts of terrorism, gas, water or other supplies.

 

This also applies to any guest/member's reason for not being able to arrive (thus participate in) our events. Any kind of personal reason, health, transport or any reason not connected with us as organizers, is seen as your own responsibility - and there will be no compensation from us.

In the event of these personal reasons (including illness, delay in your planned transport and similar) we recommend that you consult with your relevant insurance.

 

If a third party/collaborator involved in the organization of an event may have caused some contributing complications that result in a guest/member not being able to participate in an event, the compensation case must be settled with this third party/collaborator directly.

 

HOWEVER: If complications arise with elements of the planning of an event (including transport to the event in some cases, if you are a family member) which is part of our fixed service for a certain member group, the compensation case must be settled with us directly.

 

The above rules regarding compensation in relation to events also apply to delays in goods/services:

(a) delay in printing or delivery of magazines

(b) delay in the production or delivery of Lacuna boxes, or any other item from House of Helverskov as part of the membership.

17. TRANSFER

We may transfer this agreement to someone else: We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

18. DELAY IN ENFORCEMENT

Even if we delay in enforcing this contract, we can still enforce it later: If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

19. GOVERNING LAW

In the event of any dispute between you and us concerning these Terms, the laws of Denmark will apply. If you wish to take court proceedings against us, you should do so within Denmark, except to the extent that applicable law in your country of residence requires mandatory application of another law and/or jurisdiction and/or language and such requirement cannot lawfully be excluded under these Terms in which case such law and/or jurisdiction and/or language shall apply, as far as legally required.

20. CONTACT

If you have any questions or complaints regarding the Site or these Terms, you can contact us by emailing contact@houseofhelverskov.com

PRIVACY POLICY

1. WHO ARE WE?

This website ('Site') is operated by House of Helverskov, a company registered in Denmark ("House of Helverskov", 'we', 'us' and/or 'our'). You can contact us as indicated under "Contact" below.

 

The data controller responsible for your personal data is the House of Helverskov company with whom you contract as a customer, member or membership applicant ('House of Helverskov', 'we', 'us' and/or 'our').

2. WHAT IS THIS PRIVACY POLICY FOR?

This privacy policy ('Privacy Policy') applies to personal data that we collect from you as a user of this Site or as a membership applicant, member or customer ('you' or 'your' being interpreted accordingly). It provides information about what personal data we collect, why we collect the personal data, how it is used, and the lawful basis on which your personal data is processed and what your rights are under the applicable data protection and privacy laws, including the General Data Protection Regulation ('GDPR'), which became applicable to us and you as of 25 May 2018.

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"Personal Data" as used in this Privacy Policy means any information relating to you from which you can be identified.

 

By using our site or submitting your personal data, you are taken to accept the terms of this privacy policy, so please read it carefully.

3. THE PERSONAL DATA WE COLLECT 

We collect the following personal data about you: 

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  1. ​Membership application and admission

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The personal information you provide when you submit a membership application and when you register through the Site. This includes your full name, address, email address, phone number, gender, date of birth, Country, a picture of yourself, information about your work and other information that you choose to provide to support your application and other information that you choose to publish in your user profile on the Site. If you are later approved as a member, we will request information such as clothing size, preferences within various categories, allergies and whether you want “goods” for people other than yourself in our quarterly Lacuna box (our selected items for you). As a member, you can choose to provide other information yourself if you want a more specified and tailored Lacuna experience.

 

We will require you to attach a copy of your passport or driver's license to your application in order to allow us to verify your age and identity. The age may be relevant in connection with the serving of alcohol in various countries, as well as checking that no applicants are under our age limit for members (18 years).

Identity checks are carried out for the reason that we do not want cases of identity fraud.

 

We also collect information about your debit/credit card and bank account information that you have provided to our payment service providers. We need this information for the purpose of registering and processing your membership application (and managing your membership). For further details, please also see the section below headed 'Payment Information'.

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  2. Event information 

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We also collect information about House of Helverskov events and participation that we need in order to complete your participation in the event.

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 3. Payment information 

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We also collect information about your payment/credit card and bank account information that you have provided to our payment service providers: Stripe. We require this information in order to complete your purchases with House of Helverskov.

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  4. Other information 

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Personal information you choose to provide when you correspond with us by phone, direct dialogue  or email, participate in user/customer/member surveys, or otherwise visit and interact with this site, and personal data that you provide us when you participate in our events. We may also combine personal data that you provide us with other information we collect about you when you plan, for example, transportation to our events - as necessary to process your requests.

 

4. AUTOMATICALLY COLLECTED PERSONAL DATA

Log Data: When you visit our Site, our servers record information (“log data”), including information that your browser automatically sends whenever you visit the Site. This log data includes your Internet Protocol (“IP”) address (from which we understand the country you are connecting from at the time you visit the Site), browser type and settings, the date and time of your request.

Our Site uses cookies (small text files placed on your device) and similar technologies to distinguish you from other users. This is to provide you with a good user experience when you browse our Site and allows us to improve its features. For detailed information on the cookies and similar technologies we use, please see our Cookie Policy.

5. HOW WE USE YOUR PERSONAL DATA

We use your personal data in the following ways: 

  1. To acknowledge, confirm and deal with your membership application (and where necessary put you on our waiting list). Such use of your data is necessary in order to implement your request to become a member.

  2. Where you are a member, provide you with membership services, administer your membership account and contact you regarding your use of the services. Such use is necessary to respond to or implement your request and for the performance of the contract between you and us.

  3. To complete and fulfill your registration and possibly stay, for example to process your payment, ensure your room/table/space/similar offer is available, and provide you with related customer services, including sending confirmations or messages prior to arrival, assisting you with meetings, events or celebrations. Such use is necessary for the performance of the contract between you and us.

  4. To contact you in connection with user/customer/member surveys, and use any information you choose to submit in response (provided that you gave us your consent to being contacted in this way at the time you provided us with the personal data).

5.   To personalise the content you receive and provide you with tailored content that will be of interest to you.

6.   To notify you of changes to our service, our invitations to events and services, provide you with user support and enforce our terms, conditions and policies.

7.   House of Helverskov may provide you or allow selected third party service providers to provide you with information about goods or services, events and other promotions           that we feel may be of interest to you as a member or applicant for membership. We (or such third party providers) will only contact you by email with your consent, which         was given at the time you provided us with the Personal Data.

8.   To comply with our legal obligations, we use your data to help us detect abuse, fraud and illegal activity on the Site.

9.   As necessary for certain legitimate business interests, which include the following:

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    • where we are asked to deal with any enquiries or complaints you make.

    • To administer our Site, to better understand how visitors interact with our websites and ensure that our Site is presented in the most effective manner for you and for your computer/device.

    • To conduct analytics to inform our marketing strategy and enable us to enhance and personalise the experience we offer to our members and our communications, including by creating customer or member profiles to enable personalised direct marketing communications.

    • To improve, promote and develop the Site and promote popular conversations, programs and campaigns on the Site.

    • To provide postal communications which we think will be of interest to you.

    • If you ask us to delete your data or to be removed from our marketing lists and we are required to fulfil your request, to keep basic data to identify you and prevent further unwanted processing.

    • To share personal data among our affiliated businesses for administrative purposes, for providing membership services and in relation to our sales and marketing activities.

    • We may anonymise, aggregate and de-identify the data that we collect and use such anonymised, aggregated and de-identified data for our own internal business purposes, including sharing it with our current and prospective members, business partners, our affiliated businesses, agents and other third parties for commercial, statistical and market research purposes, for example to allow those parties to analyse patterns among groups of people, and conducting research on demographics, interests and behaviour.

    • For internal business/technical operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes and as part of our efforts to keep our Site, network and information systems secure.

    • To contact you in case you may have been in contact with a person who has or is displaying symptoms of COVID-19 and to comply with government guidelines, regulations and mandates.

    • To (a) comply with legal obligations, (b) respond to requests from competent authorities; enforce our House Rules; (d) protect our operations or those of any of our affiliated businesses; (e) protect our rights, safety or property, and/or that of our affiliated businesses, you or others; and (f) enforcing or defending legal rights, or preventing damage.

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We may use your personal data for other purposes, which you consented to at the time of providing your data including but not limited to provide you with location-based services (where those services are available in your jurisdiction and you choose to share your precise location with us). Location-based services will, as a member, include (amongst other things) planning of events, and the address to which our items will be shipped to.

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As used in this Privacy Policy, 'legitimate interests' means the interests of House of Helverskov in conducting and managing our organisation. When we process your personal data for our legitimate interests, we make sure to consider and balance any potential impact on you, and your rights under data protection laws. Our legitimate interests do not automatically override your interests. We will not use your personal data for activities where our interests are overridden by the impact on you, unless we have your consent or those activities are otherwise required or permitted to by law. You have the right to object at any time to processing of your personal data that is based on our legitimate interests, on grounds relating to your particular situation (for more information on your rights, please see 'Your personal data protection rights' section below).

6. DISCLOSURE OF YOUR INFORMATION

We share your personal data with third parties in the following situations:

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  • Service Providers: House of Helverskov, like many businesses, sometimes hires selected third parties who act on our behalf to support our operations, such as (i) card processing or payment services (see the section below headed “Payment Information”), (ii) credit reference agencies to protect against possible fraud, (iii) IT suppliers and contractors (e.g. data hosting providers or delivery partners) as necessary to provide IT support and enable us to provide membership services and other goods/services available on this Site or to members, (iv) web analytics providers, (v) providers of digital advertising services and (vi) providers of CRM, marketing and sales software solutions. Pursuant to our instructions, these parties may access, process or store your personal data in the course of performing their duties to us and solely in order to perform the services we have hired them to provide.

  • Business Transfers: if we sell our business or our company assets are acquired by a third party personal data held by us about our members, membership applicants or customers may be one of the transferred assets.

  • Administrative And Legal Reasons: if we need to disclose your personal data (i) to comply with a legal obligation and/or judicial or regulatory proceedings, a court order or other legal process. (ii) to enforce our Terms & Conditions, Club Rules or other applicable contract terms that you are subject to or (iii) to protect us, our members, membership applicants, or contractors against loss or damage. This may include (without limit) exchanging information with the police, courts or law enforcement organisations.

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7. PAYMENT INFORMATION

All credit/debit card payments and other payments you make through our site will be processed by our third party payment provider: Stripe. payment data you submit will be securely stored and encrypted by our payment service providers using up-to-date industry standards. Please note that apart from card information tokenization, we do not directly process or store debit/credit card data that you submit yourself.

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We may arrange that card or payment data you submit in support of a membership application or subscription fee is stored for the purpose of processing your application, initiating your membership and collecting your subscription fees if your initial application is successful (or if you are put on to a membership waiting list, please note that this data may be stored for later use to initiate your membership and subscription).

We store and use this card or payment information for the purpose of processing any future payments that you make as a member for additional goods and services. We will store this data in accordance with our legal obligations under applicable law and only for so long as legally permitted.

You may choose to opt out of us holding your card or payment data although this means that you will need to re-supply us with card/payment details to initiate your membership subscription fee or for the purpose of making any future purchases.

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Since we as a company are registered in Denmark, including the EU, we are of course aware of the precautions that apply for data disclosure to third-party countries. Our payment system "Stripe" is an Irish-American company. Transfer of personal data to an organization certified under the EU-U.S. The Data Privacy Framework (DPF) is legal; look at the Danish Data Protection Authority's website: https://www.datatilsynet.dk/internationalt/tredjelandsoverfoersler

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As you can see on the Data Privacy Framework's website, Stripe is approved (has thus received the DPF certification) for, among other things, the EU-U.S. data release. This certification is continuously updated, as the EU Commission continues to review its decisions at regular intervals, to ensure that the level of protection remains adequate. Link to the Data Privacy Frameworks Program where the certification of Stripe can be found and further information can be viewed: https://www.dataprivacyframework.gov/s/participant-search/participant-detail?id=a2zt0000000TQOUAA4&status=Active

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PURPOSE OF STRIPE’S DATA COLLECTION (from Data Privacy Framework’s webside)

Stripe’s data collection and data processing purposes vary based on the products and services Stripe offers to its Business Users, End Users and End Customers. In general, the purposes include, e.g., providing Stripe products and services, including facilitating financial transactions, fraud monitoring, prevention and detection, anti-monetary laundering screening, compliance with legal obligations, and conducting data analysis to improve Stripe products and services. HR data is processed for various employment, legal and business purposes as detailed in our relevant information notices and other policies.

8. PERSONAL DATA TRANSFERS

Your personal data may be transferred to and stored in countries other than the country where the information was originally collected, including the United States (if DPF certification/other authorization is available) and other destinations outside the European Economic Area ("EEA"), to our service providers for the purposes described above.

 

Please note that those countries may not provide the same legal standards for the protection of your personal data as you have in the EU, EOS or EEA. Where we transfer your personal data to countries outside the EEA, we will take every step to ensure that your personal data remains protected. We will implement appropriate security measures for the transfer of personal data to our service providers in accordance with applicable law.

If you would like to receive more information about the security measures we implement, including copies of relevant data transfer contracts, please contact us as set out below.

9. SECURITY

Unfortunately, the transmission of information over the internet or public communications networks can never be completely secure. We will take appropriate technical and organisational security measures to protect the personal data that you submit to us against unauthorised/unlawful access or loss, destruction or damage, although we cannot 100% guarantee the security of personal data that you provide to us online.

10. PERSONAL DATA RETENTION

We will keep your personal data only for as long as is reasonably necessary for the purposes outlined in this Privacy Policy, or for the duration required by any legal, regulatory, accounting or reporting requirements, whichever is the longer. In particular, we retain membership records for one year after expiration or termination of your membership. We retain information submitted through the Site  for one year following account closure or contact with you, as applicable. When you consent to receive marketing communications, we will keep your data until you unsubscribe.

To determine the appropriate retention period for your personal data, we consider the amount, nature, and sensitivity of the personal data, the purposes for which we process your personal data, applicable legal requirements or operational retention needs, and whether we can achieve those purposes through other means.

Upon expiry of the applicable retention period we will securely destroy your personal data in accordance with applicable laws and regulations. In some circumstances we may anonymise your personal data so that it can no longer be associated with you, in which case it is no longer personal data.

11. YOUR PERSONAL DATA PROTECTION RIGHTS 

Certain applicable data protection laws give you specific rights in relation to your personal data. In particular, if the processing of your personal data is subject to the GDPR, you have the following rights in relation to your personal data:

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  • Right Of Access: If you ask us, we will confirm whether we are processing your personal data and, if so, provide you with a copy of that personal data along with certain other details such as the purpose of the data processing. If you require additional copies, we may need to charge a reasonable fee.

  • Right To Rectification: If your personal data is inaccurate or incomplete, you are entitled to ask that we correct or complete it. If we shared your personal data with others, we will tell them about the correction where possible. If you ask us, and where possible and lawful to do so, we will also tell you with whom we shared your personal data so you can contact them directly.

  • Right To Erasure: You may ask us to delete or remove your personal data, such as where our legal basis for the processing is your consent and you withdraw consent. If we shared your data with others, we will tell them about the erasure where possible. If you ask us, and where possible and lawful to do so, we will also tell you with whom we shared your personal data with so you can contact them directly. We may continue processing personal data where this is necessary for a legitimate interest in doing so, as described in this Privacy Policy.

  • Right To Restrict Processing: You may ask us to restrict or 'block' the processing of your personal data in certain circumstances, such as where you contest the accuracy of the personal data or object to us processing it. We will tell you before we lift any restriction on processing. If we shared your personal data with others, we will tell them about the restriction where possible. If you ask us, and where possible and lawful to do so, we will also tell you with whom we shared your personal data so you can contact them directly.

  • Right To Data Portability: You have the right to obtain your personal data from us that you consented to give us or that was provided to us as necessary in connection with our contract with you. We will provide you with your personal data in a structured, commonly used and machine-readable format. You may reuse it elsewhere.

  • Right To Object: You may ask us at any time to stop processing your personal data, and we will do so if: 

  • We are relying on a legitimate interest to process your personal data — unless we demonstrate compelling legitimate grounds for the processing.

  • We are processing your personal data for direct marketing.

  • Right To Withdraw Consent: If we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing of your data before we received notice that you wished to withdraw your consent.

  • Right To Lodge A Complaint With The Data Protection Authority: If you have a concern about our privacy practices, including the way we handled your personal data, you can report it to the Danish data protection authority, the Information Commissioner's Office (ICO), or, as the case may be, any other competent data protection authority of an EU member state that is authorised to hear those concerns. (You may find EU Data Protection Authorities' contact information at https://edpb.europa.eu/about-edpb/board/members_en. 

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If you wish to exercise any of these rights please contact us as described in the “Contact” section below. We may also need to ask you for further information to verify your identity before we can respond to any request.

12. CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our Privacy Policy in the future will be posted on this page. Please check back frequently to see any updates or modifications. If required by the applicable law, we will notify you of any material or substantive changes to this Privacy Policy.

13. CONTACT

Questions, comments or requests regarding this Privacy Policy should be addressed to contact@houseofhelverskov.com 

COOKIE POLICY

Most web sites you visit will use cookies to improve your user experience by enabling that website to ‘remember’ you, either for the duration of your visit (using a ‘session cookie’) or for repeat visits (using a ‘persistent cookie’). All very confusing we know. But cookies have been around for years and are part of what makes web sites work.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, storing your preferences, and generally improving your experience of a website.

Cookies make the interaction between you and the website faster and easier. If a website doesn’t use cookies, it will think you are a new visitor every time you move to a new page on the site – for example, when you enter your login details and move to another page, it won’t recognise you and it won’t be able to keep you logged in.

Cookies may be set by the website you are visiting (‘first party cookies’) or they may be set by other websites who run content on the page you are viewing (‘third party cookies’).

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If you are based in the European Economic Area, when you first visit the Site, you will be asked to consent to the use of cookies on the Site in accordance with this Cookie Policy and, if you accept, we will store them on your computer.

1. WHAT IS IN A COOKIE?

A cookie is a simple text file that is stored on your computer or mobile device by a website’s server and only that server will be able to retrieve or read the contents of that cookie.

Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers.

It allows a website to remember things like your preferences or what’s in your shopping basket. It doesn’t store your name, address or inside leg measurement.

 

Cookies can be stored on your computer for different periods of time. 'Session cookies' only last for as long as the browser session and are deleted automatically once you close your browser. 'Persistent cookies' cookies survive after your browser is closed until a defined expiration date set in the cookie (as determined by the third party placing it), and help recognise your computer when you open your browser and browse the internet again.

2. WHAT TO DO IF YOU DONT WANT COOKIES TO BE SET

Some people find the idea of a web site storing information on their computer or mobile device a bit intrusive, particularly when this information is stored and used by a third party without them knowing. Although this is generally quite harmless you may not, for example, want to see advertising that has been targeted to your interests. If you prefer, it is possible to block some or all cookies, or even to delete cookies that have already been set; but you need to be aware that you might lose some functions of that website.

 

If you don’t want to receive cookies, you can modify your browser so that it notifies you when cookies are sent to it or you can refuse cookies altogether. You can also delete cookies that have already been set.

If you wish to restrict or block web browser cookies which are set on your device then you can do this through your browser settings; the Help function within your browser should tell you how. Alternatively, you may wish to visit www.aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of desktop browsers.

Or see links below for guidance on how to modify your web browser’s settings on the most popular browsers.

 

Cookie settings in Internet Explorer: support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies

 

Cookie settings in Firefox: support.mozilla.com/en-US/kb/cookies-information-websites-store-on-your-computer?redirectlocale=en-US&redirectslug=Cookies

 

Cookie settings in Google Chrome: support.google.com/chrome/answer/95647?hl=en

 

Cookie settings in Safari

• iPad/iPhone: dropbox.com/en_GB/privacy

 

• macOS: support.apple.com/en-gb/guide/safari/sfri11471/mac

 

Most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit aboutads.info/choices/ or youronlinechoices.com

3. THE SORT OF COOKIES WE USE MAY INCLUDE:

  • Session Cookies: Without these little cookies most sites won’t work at all. They allow you to add things to a shopping basket, remember where you are on a web site and other necessary things. Without them you may find most web sites are useless.

  • Persistent Cookies: These are used in connection with user login (12 months), used to indicate the system from which the site was rendered (1 minute), used for system monitoring/debugging (3 months), used for cookie banner parameters (12 months), used for system effectiveness measurement (30 minutes), and used for stability/effectiveness measurement (12 months)

  • Google Analytics: This allows us to keep track of how people use our web site. It has no personal information stored and certainly cannot be used to contact you. Google, Inc. ('Google') will use this information on our behalf to evaluate your use of the Site, compile reports on Site activity and data relating to use of the website. Your IP address and other information collected by this cookie will be sent to, and stored by, Google on servers in the United States. To learn how Google uses data collected on our Site, visit policies.google.com/privacy/partners?hl=en-GB&gl=uk. Learn more about cookies at developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

  • Instagram: Instagram helps you stay in touch with your network through your website/mobile application. Because we include a link for you to view our Instagram profiles via our Site, Instagram includes an advertising cookie on the Site. 

 

       Read more about Meta’s cookie policy: https://privacycenter.instagram.com/policies/cookies/

 

 

Feel free to reach out, in case of interest in learning more about the cookie technology we use. 

4. CHANGES

We may change the type of third-party service providers that place cookies on the Site and amend this Cookie Policy at any time by posting the amended version on the Site. Unless additional notice or consent is required by applicable laws, this will serve as your notification of these changes.

5. CONTACT US

If you have any questions or concerns, please contact us through our mail: contact@houseofhelverskov.com 

HOUSE OF HELVERSKOV

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